Training Programs

NEW HIRE ORIENTATION

FireKeepers Casino Hotel’s two-day New Hire Orientation welcomes new team members with an engaging introduction to our property, culture, and brand. Through interactive sessions, property tours, and hands-on training, new hires gain valuable insights into our mission, service standards, and career growth opportunities. With leadership meet-and-greets, team-building activities, and job-specific learning, we ensure every team member feels informed, supported, and excited to be part of the FireKeepers family from day one.

FIREKEEPERS LEADERSHIP EDGE - CAREER DEVELOPMENT PATHWAYS

FOUNDATIONS PATHWAY

OVERVIEW

The Foundations Pathway is a broad overview of the various departments and their functions. It is particularly valuable for those new to the Gaming and Hospitality industries.

REQUISITES

Open to all team members.

STRUCTURE

The CEO provides an overview of FireKeepers, outlining its vision, mission, brand, culture, and goals. Following this, each department and its team share insights into their responsibilities, required skills and training, necessary certifications or education, and the overall goals and focus of their department.

TRAINING SCHEDULE

The Foundations Pathway is 12 weeks in length and is a voluntary unpaid training. A certificate is given for completion and that is noted in the Team Member’s Kronos personnel file.

 


MOMENTUM PATHWAY

OVERVIEW

The Momentum Pathway is a continuous learning program designed for all FireKeepers team members.

REQUISITES

Some classes may be open to all team members, while others are limited to leadership positions and Catalyst Pathway graduates.

STRUCTURE

A mix of external presenters and instructor led webinars.

TRAINING SCHEDULE

Twice a month in one hour increments, 1 time per day.

 


CATALYST PATHWAY

OVERVIEW

The Catalyst Pathway is a training and development program designed for supervisors and managers, equipping Team Members with essential leadership skills. Topics covered include Introduction to Management, DiSC Profile, Management Styles, Conflict Management, Motivation and Teamwork, and Performance Management. The program incorporates The 21 Irrefutable Laws of Leadership by John Maxwell, supplemented with TEDx videos, case studies, role-playing, and group discussions. Additionally, participants engage in a public speaking component and analyze a leadership-themed movie for presentation.

REQUISITES

To be admitted into the Catalyst Pathway, Team Members must first complete the Foundations Pathway and apply for consideration. The application process includes a departmental recommendation and final approval by the Training Team. This program is highly competitive and in high demand.

STRUCTURE

This is a paid training program that includes required reading, homework, assessments, and a final project. Participants are expected to maintain high levels of engagement, participation, and attendance. The on-the-job training (OJT) component provides in-depth experience in a chosen area of interest, offering exposure to management-level decision-making, strategic planning, personnel and departmental management, and an extended interview with a department. For those remaining in their current department, approved projects may also be an option.

TRAINING SCHEDULE

104 hours of classroom time and 32 hours of on-the-job-training.

 


SUMMIT PATHWAY

OVERVIEW

The Summit Pathway is a 1 year program for team members in management or looking to step up into management.  Topics include personality assessments, coaching, Dale Carnegie Training, Franklin Covey, public speaking, mentoring, and community service.

REQUISITES

Formal referral form. Successful completion of Foundations, Momentum, and Catalyst Pathways preferred.

STRUCTURE

This pathway has required reading, homework, and public speaking. There is an expectation of high engagement, participation, and attendance. The Summit Pathways utilizes different programs to allow Team Members to hone and develop key leadership skills, work on building strengths and addressing weak areas.

TRAINING SCHEDULE

This program runs in one-year cycles and a new group completes all training consecutively.  NEXT SESSION 2026

 


VISIONARY PATHWAY

OVERVIEW

The Visionary Pathway focuses on advanced leadership skills and innovative thinking for senior leaders.

REQUISITES

Successful completion of Foundations and Catalyst pathways.

TRAINING SCHEDULE

This program will run twice per year. April – May and October – December. 1 – 1 hour session per week for six weeks.

LEAD MANAGEMENT INNOVATION

LEAD keeps our supervisors and managers educated and energized. We bring in top speakers who challenge and instruct our leaders on new ideas and approaches. Every year our leadership team looks forward to LEAD, being recharged, and networking with other leaders on the property. Around 260 Leaders (Managers, Supervisors, and VPs) attend annually.

NEW SUPERVISOR TRAINING

This three-session training introduces new supervisors to basic skills and knowledge they will need right away to be successful. Areas of focus: Documentation and Work History, Professional Etiquette, Performance Appraisal Process, Service Culture for Supervisors and our HRIS system focusing on payroll and Kronos.

ADDITIONAL TRAINING

SUMMER INTERNSHIP PROGRAM

OVERVIEW

The summer internship program contains a comprehensive overview of the gaming/hospitality industry. The intern will receive On the Job Training in every department. At the end of the program the intern will be expected to make a presentation on what they have learned and experienced over the ten week program.

SCHEDULE

Ten weeks, paid, totaling 400 hours. The intern will spend several weeks in each department. Spending the time shadowing the mangers and Vice Presidents in each department. While learning how each department plays a key role in the success of the casino and hotel.

REQUIREMENTS

One to two years of college or trade school completed.

TUITION REIMBURSEMENT

Partial reimbursement for work-related courses and degree programs.


PREP TO LINE COOK PROGRAM

OVERVIEW

This program provides an accelerated avenue for new F&B employees that may not possess prior experience in Culinary Arts, but are interested in learning and growing.  Program participants begin gradually by shadowing Lead Cooks and Sous Chefs, and are progressively challenged with more intricate tasks in a multitude of venues.

GOAL

To create a structured path for Prep Cooks seeking promotion to Line Cook.

SCHEDULE

The Prep to Line Cook Program is 6 – 8 weeks, depending on the candidate’s performance.

REQUIREMENTS

Hired as a Prep Cook, have mastered basic Prep Cook skills, exhibited strong work ethic, and consistent punctuality.

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